Find answers to common questions about booking and working with an American Sign Language–English interpreter. This draft content is provided for review and can be updated as services and policies are confirmed.
How to Work with an Interpreter
Speak directly to the Deaf or Hard of Hearing person
Look at and speak directly to the person you are communicating with—not to the interpreter. Use “you” rather than phrases such as “tell them.” The interpreter will communicate everything that is said or signed.
Where should the interpreter be positioned?
Position the interpreter where the Deaf or Hard of Hearing participant can see both the interpreter and the main speaker or presentation. Good lighting and clear sightlines are essential. Ask the participant and interpreter what arrangement works best.
Should I speak more slowly?
Speak naturally and clearly at a comfortable pace. Pause between speakers, avoid talking over others, and allow the interpreter time to finish before moving to the next topic. The interpreter will ask for clarification if needed.
What information should I provide in advance?
Share agendas, presentation slides, scripts, participant names, specialized terminology, and relevant background material as early as possible. Preparation helps the interpreter provide accurate and effective communication access.
Booking and Services
How far in advance should I book an interpreter?
Book as early as possible, especially for evenings, weekends, conferences, or assignments requiring specialized experience. Short-notice requests may be accommodated depending on interpreter availability.
What details are needed to request an interpreter?
Please provide the date, start and end times, location or virtual platform, type of appointment or event, number of participants, contact information, and any preparation materials that are available.
Can interpreting services be provided virtually?
Yes. Virtual interpreting may be available for meetings, appointments, training sessions, and other events. A stable internet connection, suitable device, camera, and clear audio are important for an accessible experience.
Why might an assignment require two interpreters?
Long, complex, or highly interactive assignments may require a team of interpreters. Working in a team supports accuracy, consistency, and interpreter well-being. Requirements can be discussed when the assignment is booked.
What happens if an event is cancelled or rescheduled?
Contact Triangular Communications as soon as possible. Cancellation or rescheduling terms may apply depending on the notice provided and the arrangements already made. Final policy wording should be confirmed before publication.
Communication and Confidentiality
Will the interpreter keep information confidential?
Professional interpreters follow standards of professional conduct, including confidentiality. Information learned during an assignment is handled appropriately within professional and legal requirements.
Can the interpreter participate in the conversation?
The interpreter’s role is to facilitate communication, not to provide personal opinions, advice, or answers on behalf of a participant. Questions should be directed to the person you are communicating with.
Have another question? Please contact Triangular Communications and we will help you determine the interpreting support that best fits your situation.